Shipping policy

SHIPPING POLICY

Thank you for shopping with My Sister’s Keeper.

PROCESSING TIME

Most products are made especially for you by one of our trusted fulfillment partners. Please allow 3–5 business days for your order to be processed before shipping. Processing times may be longer during holidays or periods of high demand.

SHIPPING RATES

We offer free standard U.S. shipping on orders of $75 or more. Shipping charges for orders under $75 are calculated and displayed at checkout.

DELIVERY TIME

Estimated delivery times are shown at checkout and begin after your order has been processed. Delivery dates are estimates and are not guaranteed.

INTERNATIONAL SHIPPING

International shipping may be available for eligible products and destinations. Shipping charges and estimated delivery times are calculated at checkout. Customers are responsible for any customs fees, duties, or taxes charged by their country.

MULTIPLE PACKAGES

Because our products may be fulfilled by different partners, items from the same order may arrive separately. You will receive tracking information for each shipment when available.

INCORRECT ADDRESSES

Please review your shipping address carefully before completing your purchase. My Sister’s Keeper is not responsible for delays, failed deliveries, or replacement costs caused by an incorrect or incomplete address submitted by the customer.

LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to be lost, please contact us through our Contact page with your order number and photographs of any damaged items. We will review the issue and assist you with the next steps.