Refund policy

REFUND AND RETURN POLICY

Thank you for shopping with My Sister’s Keeper. We want you to be pleased with your purchase.

MADE-TO-ORDER PRODUCTS

Most of our physical products are created specifically for each customer after an order is placed. Because these items are made to order, we cannot accept returns or exchanges for ordering the wrong size or color, changing your mind, or providing an incorrect shipping address.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging

After reviewing your request, we may provide a replacement or refund when appropriate. Please do not return an item unless we provide return instructions.

DIGITAL PRODUCTS

Due to the immediate-access nature of digital products, all digital-product sales are final and nonrefundable. If you experience difficulty receiving or downloading your purchase, please contact us so we can assist you.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. Once production has started, the order cannot be canceled or changed.

SHIPPING CHARGES

Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

For assistance, please use the Contact page on MySistersKeeper.store.